TERM & CONDITIONS

Please note that terms and conditions listed below are not complete instructions on how to set up your digital files. Please refer to the following links for more information on how to set up your artwork:

Bleed
Color
Accepted Programs
File Submission Guidelines
How To Submit An Order
Pre-Submission Checklist
Rush Orders
FAQ
Shipping
Right To Promote

Payment:

• Full payment must be received before products will be shipped.
• Payment can be made with company checks, VISA, MasterCard, American Express, Discover, money orders or cashier's checks.
• All jobs over $1,000 require at least a 50% deposit when the order is placed. The balance is due before the job is shipped.
• Your credit card will be charged for the full amount as soon as your print job goes to press.

Turnaround Times:

• Due to the possibility of file problems and technical malfunctions, time sensitive jobs should be planned in advance.
• Turnaround times reflect an average completion time of normal orders. These times are not guaranteed.
• Turnaround times are quoted in working business days. Weekends, holidays and transit times are not included.
• Turnaround times will begin when there are no longer any holds on your job (proof is approved, payment received, correct order form etc.).
• Please allow additional time for any special bindery requests (die cutting, folding, scoring etc.)

Proofs:

There are 2 types of proof available for the majority of our full color print runs.

• Electronic proof: Upon request we will provide you with a free electronic proof via email. This proof is intended for layout and spelling purposes only. When printing your job we cannot match colors to digital proofs. We will also provide you with an electronic proof if we have any concerns about your artwork.
• Hardcopy proof: Upon request we can provide you with an accredited EPSON hardcopy proof. The charge is $50 + shipping per 12"x18" per printout. This proof is 80-90% color accurate and can be used when color is critical. All hardcopy proofs must be signed and returned in order for us to match colors on press. We cannot match colors if an accredited proof is not submitted or purchased. Also, we cannot match colors to proofs which are not accredited. Changes to hardcopy proofs should NOT be specified on the hardcopy proof as the proofs are only used for color matching purposes. Please notify our prepress or design department about necessary changes.
• We will not be responsible for any mistakes that are not caught in the proofing process.
• Please call for information on proofs for other products.

Deposits:

All jobs over $1,000 require a 50% deposit. The balance is due before the job will ship

Design services require a 50% deposit. When sending in a job to be designed, please send us a digital file that includes all of the information that you would like to include in your design. Please send e-mail any required text, images, logos, photos and any layout ideas. Once we have all of the details we will provide you with a quote.

Other Terms and Conditions:

• Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of the product.
  
  
• In the event of a reprint, all of the original order must be returned at the client's expense.
  
  
• Liability is limited to the stated sales price of any defective goods. We will not be liable for any consequential or special damages such as profit losses.
  
  
• No returns are accepted without written permission. All sales are final.
  
  
• If a mistake in the printing process is confirmed by our plant, we will reprint the job or provide you with a credit off a future order.
  
  
• For legal purposes, the venue for any dispute shall be Orange County, Florida, U.S.A.
  
  
• All disks containing customer artwork will be kept for 30 days after the job has been received unless specified otherwise on your purchase order.
  
  
• Do not send us the only copy of your artwork. We will not be responsible for any misplaced artwork, zip disks, CDs and floppy disks.
  
  
• Prices, terms and conditions are subject to change without notice. Please read over the information on our website before placing your order.
  
  
• Final order forms will be considered legally binding contracts.
  
  
• Quantities on all orders are subject to a variation of +/- 10%.
  
  
• Cancellation of an order after acknowledgement will result in charges for any setup or prepress costs incurred before cancellation.
  
  
• Due to acts of God or unexpected delays we cannot guarantee rush services. An order will not be nullified in the event that we cannot accommodate a rush.
  
  
• Written quotes will be honored for 30 days if submitted when the order is placed, unless otherwise noted on the price quote.

Please check website frequently for updated information as well as other policies and procedures.